Engagement · Pilot

Pilot six weeks, measured from day one

One solution, live for one team, for six weeks, with the baseline measured before it starts and the result measured the way the catalogue specifies.

The question it answers

iSystematic's Pilot answers whether one solution works for one team, measured against how that team does the work today.

It is also the only route to a published iSystematic result: the figures on this site come from published studies, and our own will come only from documented pilots.

What is delivered

In six weeks, the Pilot delivers three things.

  • One solution live for one team, released through the same gates as any build
  • A baseline taken before go-live and a measurement after, as the catalogue specifies: task time including review, draft acceptance, corrections, escalations, duplicates, failures and cost
  • The documented pilot a solution needs before its status can move beyond Proposed

Terms

The terms are six weeks and a fixed fee.

TermDetail
Duration6 weeks
Price basisFixed fee, shared on a short call
Delivered byiSystematic's studio team

Measurement, designed in from day one

The measurement is designed in from day one so that, with the client's permission, the result becomes the first evidence this site can show as iSystematic's own. What is published is what the measurement shows.

For a customer-service pilot, the measures are the service team's own: first-contact resolution, handle time, escalation rate and quality sampling of replies, with the baseline taken before the pilot.

Until a pilot is documented, the figures on our evidence page are published studies, not our results.

What it is built on

The Pilot follows the same lifecycle as every build under the Five-Gate Deployment Model™: nothing goes live for the team until a named person at the client approves it at G3, and the release is recorded at G4.

Who leads it

The Pilot is delivered by iSystematic's studio team of 10+ expert builders, the team that builds and operates the solution afterwards.

How to start

Most Pilots follow an Automation Assessment, which picks the solution and writes the baseline plan. A customer-service team that already knows its queue can start with a Pilot of the Front Door Agent or the Bilingual Service Desk.

Conformance is self-declared; no regulator endorses this work.

Start

Plan a Pilot

A short call sets the solution, the team and the baseline, and shares the fixed fee.